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General

We have prepared a small set of general good-to-know articles for you.

  • What are your DNS servers?

    The DNS cluster of Yourwebhoster.eu consists out of two servers spread over two networks and locations. With this setup we have achieved a 100% uptime over the last few years. The DNS servers of Yourw...

  • How can I report abuse?

    Abuse can be reported by contacting us via the chat. We will take care of the problem as soon as possible. Keep in mind that: We can never send you the client details. We can not guarantee that the pr...

  • When will my order get activated?

    Instant activation depends on the service/product you have ordered, most of them are active when we have confirmed the payment. You will receive an e-mail with the payment confirmation (possibly you c...

  • Do you support native IPv6?

    We support native IPv6 on all our services. Shared hosting clients and resellers can get their own IPv6 address by contacting us via the chat. VPS clients have by default IPv6 enabled with their own /...

  • What should I do when maintenance is announced?

    We advice to inform the users of your service that will get maintenance. If you do not inform your users it is possible that you will get a lot of phone calls and e-mails. Although maintenance and a s...

  • How can I cancel my service?

    You can cancel your service any time unless your contract says otherwise. When requesting the cancellation you can choose to terminate the service direct or at the end of the billing period. When you ...

  • How to order with Yourwebhoster.eu?

    Go to Yourwebhoster.eu and choose and configure the desired product. VAT We calculate the VAT according to your country. This will get corrected when you change the country. Check our VAT page for mor...

  • How can I find the e-mails sent by Yourwebhoster.eu?

    It is always possible that e-mails of us arrive in your spam folder despite our efforts to get it in your inbox. We use an e-mail server with a high reputation to ensure that the e-mail arrives in you...

  • What content is allowed to be hosted with Yourwebhoster.eu?

    First of all, it is always important to respect and act by the Dutch law. The content is hosted in The Netherlands and therefore the content should be legal according to the Dutch law. What content is...

  • Help! My website or server is offline!

    We do our best to keep your website online, however in some circumstances it is possible that you can not reach your website. There can be multiple reasons for this. Before you continue, always check ...